FAQ
Frequently asked questions
Quick answers about how Latch works in Lebanon. For anything else, call us — we’re here to help.
What services does Latch offer?
Moto, car, VIP, SUV & MPV, minivan, and Send a Package — all from the rider app. Drivers use the separate Latch driver app.
Why do you emphasise moto transport?
Many riders in Lebanon move by moto for speed in traffic. Latch formalises that with verified drivers and full trip support — alongside every other vehicle class.
Where does Latch operate?
We focus on Lebanon nationwide. Availability depends on demand and fleet position; the rider app shows what you can book right now.
How do I sign up?
Download the rider or driver app, register with your phone number, and verify with the one-time code sent to you. Riders must be 18 or older.
How do I book a trip?
Open the rider app, choose your vehicle or Send a Package, add optional notes, send your request, and follow live tracking after a driver accepts.
Are prices listed on the website?
No. Fares, wallet top-ups, and promotions stay in the app so they stay accurate for your route and vehicle.
What payment methods do you support?
Cash is available today as shown in your trip. In-app wallet and card options are rolling out — you will see them announced in the app.
What if I cancel my trip?
You can cancel from the rider app when plans change. Any conditions shown at booking time still apply.
What if the driver cancels?
Report the driver through Latch so we can review behaviour and protect the network.
What if my driver is late?
Report the delay in the app or call dispatch so we can follow up.
What if my request takes too long to be accepted?
Contact support — we will help you get matched or adjust your request.
How do you verify drivers?
ID or passport, criminal record check, and vehicle documents. Only approved drivers go online.
What can I see during a trip?
Live map tracking, driver details, in-trip chat, and status updates in the rider app.
How do I report a safety issue?
Call +961 81 709 352 immediately so we can log the incident and assist.
Is there a minimum age?
Yes. Riders and drivers must be at least 18 years old.
How do I delete my account?
Use in-app Settings → Account → Delete Account. See our Delete Account page for step-by-step guidance.
Is dispatch really 24/7?
The platform is built for round-the-clock use. Late-night response can occasionally be slower — call us if you need help.