Legal
Privacy Policy
Last updated: July 13, 2026
1. Data We Collect
Latch Services collects data needed to operate our Lebanon mobility platform. This includes account details (name, phone number), one-time verification codes, trip and package location data, in-app messages, device tokens for push notifications, and technical logs for security.
2. How We Use Your Data
Your data is used to facilitate bookings, match riders with verified drivers, deliver one-time login codes, provide in-app support, and maintain platform safety. We do not sell personal data to third parties.
3. Access Controls
Personal data is stored under strict access controls and is only accessible to authorised Latch Services personnel where required for legitimate operational purposes. All data handling follows industry-standard security protocols.
4. Data Retention
We retain your personal data for as long as your account remains active or as required by applicable law. Trip and transaction records may be kept for a defined period for support, compliance, and audit purposes.
5. Your Rights
You have the right to request access to your personal data, request corrections, and request deletion of your account and associated data through official support channels or in-app account settings.
6. Third-Party Services
Latch Services may use third-party services for mapping, messaging (including OTP delivery), push notifications, and analytics. These providers are selected for compatibility with our security requirements.
7. Contact
For privacy-related questions or data requests, contact us at hello@latchservices.com or call +961 81 709 352.