Flow
How it works
Latch keeps booking simple: pick your vehicle, add context, send the request, and stay on top of the trip until drop-off. Everything time-sensitive — including price — stays in the app.
From download to completion
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1
Download the Latch rider app
Install the rider app on iOS or Android — or call us for the latest store links.
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2
Register with your phone
Sign in with your mobile number and verify using the one-time code sent to you.
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3
Choose your vehicle or package
Select moto, car, VIP, SUV & MPV, minivan, or Send a Package.
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4
Add details (optional)
Notes for passengers, packages, or special instructions help dispatch and your driver.
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5
Send your request
Submit the booking; we match you with an approved driver.
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6
Track your trip
After acceptance, follow live tracking, chat, and driver details until drop-off.
If something goes wrong
- Customer cancellation — You can cancel from your side when plans change; follow any in-app conditions that apply at the time.
- Driver cancellation — Report the driver through Latch so we can review behaviour and protect the network.
- Driver delay — Report lateness so we can track patterns and follow up.
- Delay accepting your request — Reach our support team — we’re here to help match you or adjust the request.
- Anything else — Contact us by phone anytime; we’ll point you to the right resolution.
Payment
Today, Latch operates with cash payments as described in your trip. We are actively working to add in-app wallet and card options — you’ll see them announced inside the app when they go live.